Introduction
Al Jamharah Meat Export Company ("Al Jamharah", "we", "us") respects your privacy. This policy describes how we collect, use, store, and protect personal information when you use our website, contact us, or engage our export and inquiry services.
Information we may collect
We may collect identifiers such as name, email address, and phone number; business details including company name, role, billing or delivery preferences; messages you send to us by email or through forms; and limited technical information such as device or browser characteristics and approximate location derived from networks when reasonably needed for security, fraud prevention, or site performance.
How we use information
We use personal information to respond to enquiries, prepare quotations, manage commercial relationships connected to halal meat supply and logistics, fulfil regulatory and contractual requirements (including certifications and customs documentation where applicable), operate and maintain our websites, communicate service updates where appropriate, and protect the security and integrity of our operations.
Sharing and international transfers
We do not sell your personal information. We may share limited information with freight or cold-chain partners, professional advisers, or government or certification authorities when required by law or necessary to fulfil an order. Some recipients may be located outside your country of residence; where required, appropriate safeguards consistent with applicable law will be considered.
Retention and security
We retain personal information only as long as needed for the purposes described here, unless a longer period is required by law or legitimate business necessity (for example, records tied to invoicing).
We implement technical and organisational measures proportionate to the nature of our business. However, transmission over the Internet is never entirely risk-free, and we encourage you to use secure channels when sharing sensitive documents.
Your choices and rights
Depending on the laws that apply where you reside, you may have the right to request access, correction, restriction, deletion, or portability of certain personal information, or to object to certain processing.
To exercise these rights—or if you have a privacy complaint—please contact us using the details listed on our Contact page. Label your message clearly as a privacy enquiry so we may route it appropriately.
Changes to this policy
We may update this Privacy Policy periodically. Updates will be indicated by revising the “Last updated” date above unless a wider notice is required by law.